Establishes, implements, and communicates the strategic direction of the organizations operations division.
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
Collaborates with other divisions and departments to carry out the organizations goals and objectives.
Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
Maintains knowledge of emerging technologies and trends in operations management.
Experience of handling Client Escalation. P&L management.
Excellent verbal and written communication skills.
Strong supervisory and leadership skills.
Extensive knowledge of the principles, procedures, and best practices of the UK operation.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills. Proficient with UK Accounts and Tax.
Experience of UK operation and managing team size of 40 industry-related experience including three years in upper management required.